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How can I downgrade my account back to Free?

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howard.chai (at gmail)

10 Feb, 2011 10:27 PM

My attachments are > 100 MB. If I archive the project with all the attachments can I downgrade to Free and keep my account?

1. 1 Posted by Will Duncan on 10 Feb, 2011 11:38 PM

   

   Hey Howard. What is the URL of the account you are trying to downgrade?

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2. 2 Posted by Howard Chai on 11 Feb, 2011 05:41 AM

   

   Hello,

   https://resumecompanion.lighthouseapp.com

   On Thu, Feb 10, 2011 at 6:38 PM, Will Duncan <
   [email blocked]> wrote:

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3. 3 Posted by Will Duncan on 11 Feb, 2011 09:55 AM

   

   Archived projects don't count against your limits, so you're supposed to be able to downgrade. However, attachments are account wide, so if other limits are over the account level it will cause a fuss.

   I'll go ahead and downgrade the account to a free level now, but you'll need to remove attachments if you plan on using it more.

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4. 4 Posted by Howard Chai on 11 Feb, 2011 02:08 PM

   

   Thanks Will. We starting using Pivotal Tracker and find that we use that
   for our bugs too, but we dont want to lose our LH account with all of our
   data. We'll probably start using LH again in the future.

   On Fri, Feb 11, 2011 at 4:55 AM, Will Duncan <
   [email blocked]> wrote:

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5. Amanda Harasty closed this discussion on 11 Feb, 2011 06:26 PM.