prioritising tickets

gavin (at smartassess)'s Avatar

gavin (at smartassess)

07 Feb, 2011 11:01 AM

Hi support,
I am trying to prioritise tickets in my account by tagging them priority:1, priority:3 etc. But cant seem to get it working. if I search for priority:<3 for example there seem to be more tickets listed than expected?
Can you advise how to prioritise and search please?

Thanks,

Gavin.

  1. 1 Posted by Nicole on 07 Feb, 2011 03:38 PM

    Nicole's Avatar

    Gavin -

    Priority:sort is available within milestones only for all accounts. Priority:state on each ticket within a project is available to Bronze plans and higher. If you are using "priority:1" as a tag you won't be able to do the search as you've indicated above. You can definitely do your own priority system within the tags, but to find all less than three you would do tagged:"priority:1" tagged:"priority:2" in the search field.

    Let me know if you have any questions.

    Thanks,
    Nicole

  2. Amanda Harasty closed this discussion on 11 Feb, 2011 10:22 PM.

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