Admin - Updating a users permissions deleted them from the system
I just changed a few peoples access rights on the access and
permissions screen (added them to a project) but it seemed to
delete them from the system as afterwards they no longer appeared
in the access and permissions list. This is very serious.
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1 Posted by Amanda Harasty on 25 Jan, 2011 06:33 PM
Edward,
We are aware of the issue and are currently working to fix the problem. I will update you here when we've resolved the issue. We apologize for the inconvenience this has caused you.
2 Posted by Nicole on 25 Jan, 2011 08:39 PM
Edward -
Which users are you missing right now? Let us know.
Thanks,
Nicole
3 Posted by Amanda Harasty on 25 Jan, 2011 10:11 PM
Edward,
We've addressed the issue. You should be able to now reinvite your users and they should restore with their previous permissions intact. Let us know if this is not the behavior you encounter.
4 Posted by Edward (FC QA) on 26 Jan, 2011 03:16 PM
I've re-invited the users, but I have to add them manually to all the projects again..as you have to set one project when you send the invite...not exactly returning with all the permissions and is wasting my time. Also as you say above you were aware of the issue...so why not tell your customers about it before we have to go through all this crap?
5 Posted by June on 26 Jan, 2011 04:24 PM
We had the same issue occurring yesterday. Later, I noticed a message to not change the permissions in Lighthouse but wasn't there when I added users to some projects. I noticed that I kept getting more than usual those prompts to stop Scripting from running because it has encountered an error. Now the users have seemed to disappear from our system (not listed under Access & Permissions nor under Who's responsible? any more). They are able to login and make comments.
What should we do?
6 Posted by Nicole on 26 Jan, 2011 04:52 PM
Edward -
You were the second customer in about 10 minutes to report the problem which is when we decided it wasn't isolated and placed a notice on the site alerting our customers to the problem. When we stated it was known problem we were working on that was what we meant. You should be able to set permissions for more than one project when you invite someone. Sorry for the confusion and inconvenience.
June -
You'll need to reinvite them to the account/projects they had before. User profiles are global so the users still exist. They were just uninvited from your account/projects when you changed permissions.
Thanks for your patience,
Nicole
Nicole closed this discussion on 31 Jan, 2011 09:52 PM.