the incredible shrinking tags

Zack's Avatar

Zack

20 Jan, 2011 06:14 PM

I have recently started using LH to track IT projects and helpdesk stuff. The tags have been really useful, and I love the tag cloud, since it shows me what sort of issues make up most of my workload.

However, I noticed that my most frequently used tag, "security," went from the largest to the smallest font size in the cloud. This seemed to happen right after I'd added a new ticket with that tag.

Any ideas?

  1. 1 Posted by Nicole on 26 Jan, 2011 07:41 PM

    Nicole's Avatar

    Zack -

    Can you give us the name of the account and project this occurring in and we'll take a look?

    Thanks,
    Nicole

  2. 2 Posted by Zack on 27 Jan, 2011 07:08 PM

    Zack's Avatar

    Sure, account is RSG, project is IT.

  3. 3 Posted by Nicole on 27 Jan, 2011 08:01 PM

    Nicole's Avatar

    Zack -

    I see what you're talking about and I've created a ticket for us to look into what's happening there. Clearly a bug we need to track down. I'll update this ticket when we have more details to share.

    Thanks,
    Nicole

  4. Nicole closed this discussion on 02 Jul, 2012 08:58 PM.

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