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RSS feed pop-up

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Annie Atkinson

24 Nov, 2010 12:46 PM

We keep getting a popup every half hour asking us to enter our details to receive the RSS feed for lighthouse, how can we stop this? We have tried entering our details to make it go away but it doens't work, and we do not want the RSS feed.
Please help!

1. 1 Posted by Nicole on 24 Nov, 2010 04:04 PM

   

   Annie -

   What browser are you experiencing this in? Is this a specific feed reader app? The RSS feeds are authenticated but you shouldn't be asked to re-enter the details unless you're closing and re-opening the app.

   Let us know.

   Thanks,
   Nicole

   • Edit

2. 2 Posted by OneTwentyDerbyR... on 24 Nov, 2010 04:24 PM

   

   Hello Nicole,
   It's in safari. I signed into the web authentication and it worked this
   time, looks like that may have stopped it but I will have to give it a bit
   longer to make sure.

   Annie

   The Worm that Turned
   SHOP: 120-2 Derby Road Nottingham NG1 5FB phone 01159 482800
   Website: http://www.worm.co.uk NEW WEBSITE NOW LIVE! Plus NEW
   CATALOGUE OUT NOW request one at http://www.worm.co.uk/catalogue
   ----------------------------------------------------------------------------
   ----------------------------------------------------
   This email is a message for you only. If you are not the person to whom it
   is addressed please let me know. Any distribution or forwarding of the email
   without permission is naughty. Changing it is worse. The Worm that Turned
   is a limited company registered in England and Wales. Registration No.
   3623114. Our registered office and all contact details can be found at
   http://www.worm.co.uk/default.asp?mode=pageView&pageToView=customerservice.a
   sp&sectionToView=sec5_contactUs
   ----------------------------------------------------------------------------
   ----------------------------------------------------

   • Edit

3. 3 Posted by Nicole on 24 Nov, 2010 05:15 PM

   

   Annie -

   I'll close this discussion for now. Just respond to this if you see the problem again and we'll continue to troublshoot the issue for you.

   Thanks,
   Nicole

   • Edit

4. Nicole closed this discussion on 24 Nov, 2010 05:15 PM.

5. OneTwentyDerbyRoad Nottingham re-opened this discussion on 26 Nov, 2010 02:13 PM

6. 4 Posted by OneTwentyDerbyR... on 26 Nov, 2010 02:13 PM

   

   Hello Nicole,

   I logged into Lighthouse earlier and it has triggered the pop-up again, is
   there a way of stopping this or do I just have to log in every time it does
   it? This is what it says:

   "To update the RSS feed
   "http://wormthatturned.lighthouseapp.com/projects/62534-twtt-flexshop-traini
   ng/events.atom", you need to log in to the area "Web Password" on
   wormthatturned.lighthouseapp.com. Your password will be sent in clear text."

   Annie

   The Worm that Turned
   SHOP: 120-2 Derby Road Nottingham NG1 5FB phone 01159 482800
   Website: http://www.worm.co.uk NEW WEBSITE NOW LIVE! Plus NEW
   CATALOGUE OUT NOW request one at http://www.worm.co.uk/catalogue
   ----------------------------------------------------------------------------
   ----------------------------------------------------
   This email is a message for you only. If you are not the person to whom it
   is addressed please let me know. Any distribution or forwarding of the email
   without permission is naughty. Changing it is worse. The Worm that Turned
   is a limited company registered in England and Wales. Registration No.
   3623114. Our registered office and all contact details can be found at
   http://www.worm.co.uk/default.asp?mode=pageView&pageToView=customerservice.a
   sp&sectionToView=sec5_contactUs
   ----------------------------------------------------------------------------
   ----------------------------------------------------

   • Edit

7. 5 Posted by Nicole on 26 Nov, 2010 08:44 PM

   

   Annie -

   Are you quitting the application in between it asking for your password? Are there any more details about what you're doing when you get the pop-up appearing?

   Thanks,
   Nicole

   • Edit

8. Nicole closed this discussion on 20 Dec, 2010 08:56 PM.