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Tender and Lighthouse integration

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Adam

11 Oct, 2010 11:41 PM

I'm already sold on tender but I'm having trouble with the lighthouse integration. I thought that when a outside user goes to our support page and they send in a question, not only will it send it to my tender account but it would also create a ticket for my lighthouse account.

I've gone into tenders site&settings put in the api token I've created but so far I'm getting no feed back. If I create a project in lighthouse nothing happens in tender and visa versa.

I know I'm missing something.

1. Support Staff 1 Posted by Tiger Team on 11 Oct, 2010 11:54 PM

   

   You need to manually make lighthouse tickets yourself. Otherwise you
   may as well just open up your Lighthouse to the public.

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2. 2 Posted by Adam on 12 Oct, 2010 12:02 AM

   

   So when I go into a question by one of our users there is the option to attach a lighthouse ticket. I put in required fields but when I go into lighthouse no tickets have been created.

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3. Support Staff 3 Posted by Tiger Team on 12 Oct, 2010 12:02 AM

   

   You can make tickets from within Tender, but you have to make them; or
   assign discussions to existing tickets.

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4. 4 Posted by Adam on 12 Oct, 2010 12:34 AM

   

   Ok, so heres' what I'm doing step by step.
   1: I go into lighthouse click on my avatar
   2: go to the create an API token and choose all users
   

   3: in then gives my a unique key and a directory " All Projects / Lighthouse Forward / R & W"

   I go over to tender and and so into site and settings
   1: Put in the name "Lighthouse Forward
   2 put in my sub domain.
   3: put in the API key
   4: Project ID : Here's where I'm lost. I put in the directory All Projects / Lighthouse Forward / R & W
   5:Tick share, active and save settings

   Now when I try to create a ticket from a discussion it tells me I've gotten an invalid error

   Ticket creation failed due to incorrect permissions. Make sure your Lighthouse API token is correct, and has read/write access

   The only thing I can think of is the Project ID

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5. Support Staff 5 Posted by Tiger Team on 12 Oct, 2010 01:37 AM

   

   Project ID you get from the url of your project in lighthouse
   (/projects/12345-My-Project/tickets) - the id is 12345

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6. 6 Posted by Nicole on 02 Nov, 2010 08:33 PM

   

   Adam -

   Let us know if you have any more questions.

   Thanks,
   Nicole

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7. Nicole closed this discussion on 02 Nov, 2010 08:33 PM.