Unable to edit any Profile fields.
Whenever I attempt to edit any field in my profile I am given a standard error:
Sorry, you've stumbled on an error
It looks like you've stumbled on an error. We've been notified of the problem.
« Go back to the page you were on.
I do not have an avatar and it occurs regardless of weather I am trying to upload one or not.
Thanks for your help.
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If you need help with Lighthouse please
start a new discussion.
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Support Staff 1 Posted by brandi on 27 Aug, 2010 12:05 AM
Hi Alan,
Are you still experiencing this problem?
Thanks,
Brandi
2 Posted by Alan Peabody on 27 Aug, 2010 01:22 PM
Yes, I am still unable to edit any fields in my profile.
Support Staff 3 Posted by brandi on 27 Aug, 2010 04:50 PM
Alan,
I'm going to shoot this ton one of our devs to look at. Thanks for your patience while e sort this out.
Brandi
Support Staff 4 Posted by Tiger Team on 27 Aug, 2010 06:11 PM
Hey Alan,
Do you know if a project was removed/deleted from your account?
5 Posted by Alan Peabody on 27 Aug, 2010 06:18 PM
Hi Court3nay,
We had canceled our company account a while ago and recently
reactivated/recreated it. (We really like the Tender + Lighthouse Combo)
I still use the same email/login as I did our first stint with Lighthouse,
but we are using a new project.
I'm not sure if that was clear or not, but I can try to clarify if more info
is needed.
On Fri, Aug 27, 2010 at 2:13 PM, Court3nay <
[email blocked]<tender%[email blocked]>
> wrote:
Support Staff 6 Posted by Tiger Team on 27 Aug, 2010 06:22 PM
OK. it looks like you have a membership record (user <-> membership
<-> project) pointing to a project that doesn't exist in the database.
Since there's only one way to remove projects from the db (purging an
account) I was a bit worried that our DB was having issues. I'll clear
that dangling record and you should be good to go.
7 Posted by Alan Peabody on 27 Aug, 2010 06:26 PM
Great, thanks for your help!
On Fri, Aug 27, 2010 at 2:24 PM, Court3nay <
[email blocked]<tender%[email blocked]>
> wrote:
Tiger Team closed this discussion on 27 Aug, 2010 06:29 PM.