open tickets
My team is VERY frustrated by how you go to simply see what tickets you have open accross projects. The search is a pain in the ass to have to type EVERY time belong to me, open and new states, its too much. How can we set it to simply display be default tickets open and new for the user on his/her dashboard?? It's a rather obvious way this should work and honestly we pay too much for any less. Who can fix this for us?
Discussions are closed to public comments.
If you need help with Lighthouse please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by ktcompton (at g... on 17 Aug, 2010 11:25 PM
To clarify this is what i want to be default for all my users on the dashboard:
responsible:me state:open state:new
2 Posted by Will Duncan on 18 Aug, 2010 12:40 AM
Right now there is no way to save a search on the account level, so it's viewing across all projects. You can customize the ticket view based on a saved search or ticket bin at the single project level.
The only way that is possible right now is to have everyone bookmark a link with those searches already in the URL. So something like
http://myaccount.lighthouseapp.com/tickets?q=responsible:me+state:open+state:new&filter=We have a number of big changes in the works, some of them include workflow fixes in the next major release of Lighthouse. They are still a little ways out though.
3 Posted by ktcompton (at g... on 30 Aug, 2010 08:55 PM
This in addition to the extremely small attachment limit is affecting the productivity of our team and forcing me to consider other solutions. I really love how lighthouse works other then this, will these issues change soon? WIll there be an update for this in any reasonable time frame?
I'm hoping so I'd like to stay with lighthouse but my team's needs are not fully being met. I pay $50 a month, it's a lot for a system that isn't doing exactly what we need.
4 Posted by Will Duncan on 30 Aug, 2010 09:02 PM
What size attachments are you uploading?
5 Posted by ktcompton (at g... on 30 Aug, 2010 09:13 PM
your limit is 10 i read, some of our files are over 100 and now our client
is storing the files on basecamp and doing tickets here its confusing. If I
found a ticket system that handles big files as well I'd switch in a heart
beat.
On Mon, Aug 30, 2010 at 2:04 PM, Will Duncan <
[email blocked]<tender%[email blocked]>
> wrote:
6 Posted by Will Duncan on 30 Aug, 2010 10:51 PM
The limit in Tender Support is 10. The limit in Lighthouse is 50mb.
What kind of files are you all attaching that are upward to 100mb? We haven't had anyone ever have the need for anything that large before.
7 Posted by ktcompton (at g... on 30 Aug, 2010 11:00 PM
videos. we build the facebook apps for activisions titles and audi. Each
game has a widget within which are videos.
Also the clients often send psd's
On Mon, Aug 30, 2010 at 3:53 PM, Will Duncan <
[email blocked]<tender%[email blocked]>
> wrote:
Support Staff 8 Posted by Tiger Team on 30 Aug, 2010 11:38 PM
We don't have larger attachments because at that size the length of
time for us to sync to our backend storagetimes out our backend job
runners. Also, we'd have to support upload resuming and things like
progress bars, which would require a rewrite of a chunk of code. We
don't have the demand for this, so I suggest you use something like
DropBox (which is a really great way of sharing files amongst a team).
9 Posted by ktcompton (at g... on 30 Aug, 2010 11:41 PM
ya or i move to basecamp. Im serious guys its not workin for us its lame
that we would need two apps to manage files and tickets
On Mon, Aug 30, 2010 at 4:40 PM, Court3nay <
[email blocked]<tender%[email blocked]>
> wrote:
Support Staff 10 Posted by Tiger Team on 30 Aug, 2010 11:58 PM
Well, we'll be sorry to see you go. The beauty of a free market
economy is that you're free to take your business wherever suits you
the best. You can easily export your data and existing attachments to
JSON format from the 'settings' page.
11 Posted by ktcompton (at g... on 31 Aug, 2010 12:06 AM
i will have to find something to suits our process perfectly, until then
I'll be on here. It's a shame you cant support this and lift the limit 50 is
pretty low.
On Mon, Aug 30, 2010 at 5:00 PM, Court3nay <
[email blocked]<tender%[email blocked]>
> wrote:
Tiger Team closed this discussion on 31 Aug, 2010 12:09 AM.