Account Upgrade

arahatekar (at relevantads)'s Avatar

arahatekar (at relevantads)

Jul 06, 2010 @ 10:46 PM

I have added my credit card information to my free account and am trying to upgrade. I get the message "Cannot upgrade from Free to Bronze". What gives?

  1. Support Staff 1 Posted by Tiger Team on Jul 06, 2010 @ 10:51 PM

    Tiger Team's Avatar

    Hey, currently our billing system is not working.. should be back up today.
    Sorry for the inconvenience!

  2. Support Staff 2 Posted by Tiger Team on Jul 06, 2010 @ 10:53 PM

    Tiger Team's Avatar

    Can you try again? The errors are intermittent.

  3. 3 Posted by arahatekar (at ... on Jul 06, 2010 @ 11:12 PM

    arahatekar (at relevantads)'s Avatar

    Still the same error

  4. Support Staff 4 Posted by Tiger Team on Jul 06, 2010 @ 11:24 PM

    Tiger Team's Avatar

    Oh, oops. I have been working on our billing system all day, so I thought
    that was the same issue :)

    It's because you have either too many projects, or too many members for the
    Bronze plan.

  5. 5 Posted by Nicole on Jul 20, 2010 @ 05:18 PM

    Nicole's Avatar

    Please respond to this discussion if you're still experiencing problems upgrading your account.

    Thanks,
    Nicole

  6. Nicole closed this discussion on Jul 20, 2010 @ 05:18 PM.

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