SSL issues / Site down

Tim Slater's Avatar

Tim Slater

25 Apr, 2013 09:05 AM

Hi, we're unable to access our lighthouse this morning. we get an SSL error and then the site doesn't seem to be available.

We can access my.lighthouseapp.com but when we click through to specific projects they link to your site at salterbaxter.lighthouseapp.com which seems to be unavailable.

Please advise

Thanks

  1. Support Staff 1 Posted by Tiger Team on 25 Apr, 2013 10:48 AM

    Tiger Team's Avatar

    Hi Tim

    I'm not seeing any errors in our dashboard, and that URL works from here. What is your IP address?

  2. 2 Posted by Tim Slater on 25 Apr, 2013 10:53 AM

    Tim Slater's Avatar

    that is strange - my ip is 31.221.84.34

  3. 3 Posted by Tim Slater on 25 Apr, 2013 11:00 AM

    Tim Slater's Avatar

    Hi Courtenay,

    Having tested the access via a different ISP it does seem to be an issue at our end. you can close this ticket.

    Thanks for your help

    Tim

  4. Nicole closed this discussion on 25 Apr, 2013 01:50 PM.

  5. Tiger Team re-opened this discussion on 25 Apr, 2013 06:40 PM

  6. Support Staff 4 Posted by Tiger Team on 25 Apr, 2013 06:40 PM

    Tiger Team's Avatar

    You can also try an alternate ip, 184.73.201.0, if the main one isn't
    working (it uses a different loadbalancer and ssl setup)

  7. Nicole closed this discussion on 03 May, 2013 04:36 PM.

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