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Access to your site.

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Dave Jones

27 Mar, 2013 07:59 PM

I am having trouble getting access to your site from my business location (through comcast). I have verified through comcast that they do not block me and the connection is valid.

They suggested that I contact you to see if you are filtering out my IP address for some reason. I can reach you (obviously) through another ISP with no problem.

The IP address range for my business is: 70.89.211.89 - 70.89.211.94

Can you please check and unfilter me if possible?
Thanks,
Dave

1. Support Staff 1 Posted by Tiger Team on 27 Mar, 2013 08:27 PM

   

   Hey Dave,

   this normally only happens if the routing from the ISP is using outdated software - because our IP address ends in a zero.

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2. brandi closed this discussion on 29 Mar, 2013 06:44 PM.

3. Dave Jones re-opened this discussion on 01 Apr, 2013 11:44 PM

4. 2 Posted by Dave Jones on 01 Apr, 2013 11:44 PM

   

   I asked comcast about this and this was their reply:
   "As the neither the domain and/or IP address are not blocked on the Comcast Network, the site owner can simply add your IP scope to their access list. "

   Any other suggestions? Or can you just add me to your access list?

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5. 3 Posted by Julien on 02 Apr, 2013 12:21 AM

   

   Hi Dave,

   What kind of error exactly are you getting?

   Thanks.

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6. 4 Posted by Dave Jones on 02 Apr, 2013 12:57 AM

   

   Just can't connect through a browser. I can connect if I go through a different ISP.

   Here is a traceroute through my Comcast system:

   traceroute to lighthouseapp.com (184.73.201.0), 64 hops max, 52 byte packets
    1  10.0.1.1 (10.0.1.1)  1.500 ms  0.749 ms  0.961 ms
    2  * * *
    3  * * *
    4  * * *
    5  * * *
    6  * * *
    7  * * *
    8  * * *
    9  * * *
   10  * * *
   11  * * *
   12  * * *
   13  * * *
   14  * * *
   15  * * *
   16  * * *
   17  * * *
   18  * * *
   19  * * *
   20  * * *
   21  * * *
   22  * * *
   23  * * *
   24  * * *
   

   Here is a traceroute from an alternate ISP (phone hotspot - Verizon)

   traceroute to lighthouseapp.com (184.73.201.0), 64 hops max, 52 byte packets
    1  192.168.43.1 (192.168.43.1)  9.800 ms  0.940 ms *
    2  193.sub-66-174-27.myvzw.com (66.174.27.193)  33.216 ms  28.938 ms  41.049 ms
    3  65.sub-69-83-157.myvzw.com (69.83.157.65)  42.535 ms  38.202 ms  50.426 ms
    4  * * *
    5  141.sub-66-174-24.myvzw.com (66.174.24.141)  37.913 ms  39.262 ms  38.782 ms
    6  ae51.edge2.seattle1.level3.net (4.53.158.17)  46.455 ms  47.138 ms  41.976 ms
    7  * * *
    8  * * *
    9  * * *
   10  * * *
   11  * * *
   12  * * *
   13  * * *
   14  ae-4-90.edge3.washington1.level3.net (4.69.149.209)  444.498 ms
       ae-1-60.edge3.washington1.level3.net (4.69.149.17)  104.932 ms
       ae-2-70.edge3.washington1.level3.net (4.69.149.81)  106.867 ms
   15  amazon.com.edge3.washington1.level3.net (4.59.144.178)  103.968 ms  106.773 ms  111.659 ms
   16  * * *
   17  205.251.245.41 (205.251.245.41)  780.587 ms  102.022 ms  202.103 ms
   18  * * *
   19  * * *
   20  * * *
   21  216.182.224.201 (216.182.224.201)  161.760 ms
       216.182.224.237 (216.182.224.237)  107.716 ms  97.320 ms
   22  * * *
   23  * * *
   24  * * *
   25  * * *
   26  * * *
   27  * * *
   28  * * *
   29  * * *
   30  * * *
   31  * * *
   32  * * *
   33  * * *
   34  * * *
   35  * * *
   36  *^C
   

   What is interesting (possibly) is that I can get to your help.lighthouseapp.com without any problem, which leads me to believe the suggestion above about your IP address ending in 0.

   No one seems to want to take responsibility for it though :-)

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7. 5 Posted by Julien on 02 Apr, 2013 05:13 PM

   

   Hi Dave,

   This is definitely a sign of a problem with the .0 IP address, but I would say that your router is the issue here. Is your computer directly attached to the Comcast modem, or do you have an intermediate router?

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8. Support Staff 6 Posted by brandi on 08 Apr, 2013 09:55 PM

   

   Hi Dave,

   Just wanted to follow up and see if you needed further assistance. We wondered if your computer is directly attached to the Comcast modem, or if you have an intermediate router.

   Thanks,
   Brandi

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9. 7 Posted by Dave Jones on 08 Apr, 2013 10:22 PM

   

   I just tried again connecting directly to the comcast router and bypassing my internal network. It still will not let me access your site, which leads me to believe that it is indeed a comcast problem - but they won't admit it.

   Any other thoughts? That was a great suggestion.
   Dave

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10. Support Staff 8 Posted by Tiger Team on 09 Apr, 2013 12:02 AM

    

    Wait, it's not even leaving your local network. Whatever is at 10.0.0.1 is blocking it.

    That thing is probably a wifi router or cable modem box or something. Throw that out and get another one :) or just log into it and see if there's anything crazy or a firmware update.

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11. brandi closed this discussion on 09 Apr, 2013 05:40 PM.