tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/13319-embedding-2-images-breaks-email-submissionsLighthouse: Discussion 2013-03-12T21:44:04Ztag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T15:25:13Z2013-03-11T15:25:13Zembedding 2 images breaks email submissions<div><p>We had submitted this bug a while ago, and received notification
that it had been fixed. However, it's not working again.</p>
<p>The bug is, in Google Chrome, we are embedding 2 or more images
in an email ticket submission. If you do this, the ticket never
gets created in the bug tracking system. If it's just one embedded
images, it works fine.</p>
<p>Please note, we are NOT attaching image files. We are embedding
the images in the email itself, which Chrome lets you do.</p>
<p>Could you please fix?</p></div>mike (at smashfly)tag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T16:34:41Z2013-03-11T16:34:41Zembedding 2 images breaks email submissions<div><p>MIke -</p>
<p>Can you link to the ticket/comment where you're seeing this
behavior? We'll take a look and see what's going on.</p>
<p>When you say you are "embedding" in Google Chrome, are you
sending through Gmail or Web UI. If you can give us step by step
what you're doing and what app you're using to send the email it
will help us better troubleshoot the issue.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T16:45:25Z2013-03-11T16:45:25Zembedding 2 images breaks email submissions<div><p>Nicole, we are submitting the tickets via GMAIL. Here are the
steps...we<br>
heavily use gmail and a tool called snag-it for taking simple
screenshots<br>
and marking them up.<br>
To do this, you must be using Google Chrome as your browser. The
copy/paste<br>
feature doesn't work in other browsers.</p>
<ol>
<li>Start chrome, login to Gmail<br></li>
<li>Start a new email, and send to the bug tracking email
address.<br></li>
<li>Use snag-it to take a quick screen grab of something on your
desktop<br></li>
<li>Click into the email and use CTRL-V (paste)...it will paste the
image<br>
directly into the email.</li>
</ol>
<p>If at this point you sent the email submission, it workd.<br>
5. Now take another screen capture with Snag-it and paste the
second image<br>
below the first image.</p>
<p>Now, send that email in....it will not appear in bug tracking
system.</p>
<p>Let me know if you need additional clarification.</p>
<p>Also, as a feature request...would be awesome if these images
appeared<br>
"in-line" when viewing the ticket in Lighthouse, versus showing up
as image attachments.</p></div>mike (at smashfly)tag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T17:04:30Z2013-03-11T17:04:30Zembedding 2 images breaks email submissions<div><p>Mike -</p>
<p>Can you link to a ticket where this happened?</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T17:05:27Z2013-03-11T17:05:27Zembedding 2 images breaks email submissions<div><p>The ticket never made it to the system...there is nothing to
link?</p></div>mike (at smashfly)tag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T17:18:14Z2013-03-11T17:18:14Zembedding 2 images breaks email submissions<div><p>Do you have the header information/subject line of the mail?
Something we can search for? The address the mail was coming
from?</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T17:21:04Z2013-03-11T17:21:04Zembedding 2 images breaks email submissions<div><p>I will submit a new ticket to our zone, and i will cc this email
address,<br>
so you get it too...</p></div>mike (at smashfly)tag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T17:25:44Z2013-03-11T17:25:44Zembedding 2 images breaks email submissions<div><p>Here is a typical bug I would submit. Notice the 2 images
below..</p>
<p>[image: Inline image 1]</p>
<p>[image: Inline image 2]</p></div>mike (at smashfly)tag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T21:26:48Z2013-03-11T21:26:48Zembedding 2 images breaks email submissions<div><p>Hi Mike,</p>
<p>I was able to reproduce the issue and found the bug. We should
have a fix soon. I'll let you know.</p>
<p>Thanks for reporting this.</p></div>Julientag:help.lighthouseapp.com,2008-09-20:Comment/257970762013-03-11T23:57:07Z2013-03-11T23:57:07Zembedding 2 images breaks email submissions<div><p>Hi Mike,</p>
<p>This should be fixed now.</p>
<p>Let me know if you encounter any other issue.</p>
<p>Cheers.</p></div>Julien