Home → Problems →

Ticket bins throwing an error if not empty

• Edit

Jon Kraft

04 Nov, 2009 09:24 AM

All our ticket bins are throwing an error (Sorry, you've stumbled on an error) except for empty bins.
I know someone else raised this but you've assumed that the issue was isolated.

Thanks,
Jon

1. 1 Posted by Matthew Romaine on 04 Nov, 2009 10:21 AM

   

   not isolated; happening to us too now.

   • Edit

2. 2 Posted by Jon Kraft on 04 Nov, 2009 10:25 AM

   

   For anyone having this problem, you can emulate the ticket bin links by filtering through the URL, e.g. "/tickets?q=state%3Aopen&filter=" will give you all open tickets. All the filters and search field parameters still work.

   • Edit

3. 3 Posted by Ian Richardson on 04 Nov, 2009 11:10 AM

   

   We're getting this too.

   • Edit

4. 4 Posted by Sean O'Sha... on 04 Nov, 2009 12:35 PM

   

   Also having this issue. Works fine on empty ticket bins...

   • Edit

5. 5 Posted by jared (at netri... on 04 Nov, 2009 01:27 PM

   

   Not trying to pile on, but also having this problem. :)

   • Edit

6. 6 Posted by Nicole on 04 Nov, 2009 02:31 PM

   

   Thanks for letting us know, we're currently working on the solution. I'll update you when we get it sorted. Individual tickets should still be accessible, it only seems to be affecting the saved searches/bins.

   Thanks for your patience,
   Nicole

   • Edit

7. 7 Posted by System on 04 Nov, 2009 02:32 PM

   

   This discussion was assigned to ticket 577.

   • Edit

8. 8 Posted by Rick on 04 Nov, 2009 02:42 PM

   

   Sorry about that, pushed a fix for a weird bug that wasn't caught in testing.

   • Edit

9. Rick closed this discussion on 04 Nov, 2009 02:42 PM.

10. Ian Richardson re-opened this discussion on 20 Jul, 2012 04:05 PM

11. 9 Posted by Ian Richardson on 20 Jul, 2012 04:05 PM

    

    Sorry, I no longer work for Teach First, please email [email blocked] instead.

    • Edit

12. Nicole closed this discussion on 20 Jul, 2012 05:30 PM.