Ticket Bins throwing errors

Sam Parnell's Avatar

Sam Parnell

04 Nov, 2009 05:34 AM

All my ticket bins and all shared ticket bins are throwing errors.

  1. 1 Posted by System on 04 Nov, 2009 05:59 AM

    System's Avatar

    An internal ticket was created for this discussion

  2. 2 Posted by Will Duncan on 04 Nov, 2009 06:01 AM

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    Hey sparnell,

    We've assigned a ticket for a developer to take a look as soon as possible. It appears to be an isolated issue without your bins.

  3. 3 Posted by Antonio Salazar... on 04 Nov, 2009 09:05 AM

    Antonio Salazar Cardozo's Avatar

    Assuming that was isolated issue *with* your bins', I can confirm that it is not -- I am also seeing this issue with my own bins.

  4. 4 Posted by Jon Kraft on 04 Nov, 2009 09:13 AM

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    I can confirm that the same happens with us.

  5. 5 Posted by Jon Kraft on 04 Nov, 2009 10:08 AM

    Jon Kraft's Avatar

    For anyone having this problem, you can emulate the ticket bin links by filtering through the URL, e.g. "/tickets?q=state%3Aopen&filter=" will give you all open tickets. All the filters and search field parameters work.

  6. 6 Posted by Ian Richardson on 04 Nov, 2009 11:09 AM

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    We're getting the same problem too. Any click on the ticket bins on the right (or the ticket bins in the Tickets drop-down) gives an error.

  7. 7 Posted by Nicole on 04 Nov, 2009 02:36 PM

    Nicole's Avatar

    We've bumped this up since and are working on a solution. Individual tickets are still accessible. Sorry for the inconvenience.

    Thanks for your patience,
    Nicole

  8. 8 Posted by Rick on 04 Nov, 2009 02:42 PM

    Rick's Avatar

    Sorry about that, pushed a fix for a weird bug that wasn't caught in testing.

  9. Rick closed this discussion on 04 Nov, 2009 02:42 PM.

  10. Sam Parnell re-opened this discussion on 04 Nov, 2009 03:48 PM

  11. 9 Posted by Sam Parnell on 04 Nov, 2009 03:48 PM

    Sam Parnell's Avatar

    Confirmed that this is now working for me.

    Thanks for the help,
    Sam

  12. Nicole closed this discussion on 04 Nov, 2009 05:35 PM.

  13. Antonio Salazar Cardozo re-opened this discussion on 04 Nov, 2009 05:39 PM

  14. 10 Posted by Antonio Salazar... on 04 Nov, 2009 05:39 PM

    Antonio Salazar Cardozo's Avatar

    Likewise working here. Thanks!

  15. 11 Posted by Ian Richardson on 04 Nov, 2009 05:41 PM

    Ian Richardson's Avatar

    -----Original Message-----
    From: Antonio Salazar Cardozo
    [mailto:[email blocked]]
    Sent: 04 November 2009 17:39
    To: Ian Richardson
    Subject: Re: Ticket Bins throwing errors [Problems]

  16. Will Duncan closed this discussion on 04 Nov, 2009 05:55 PM.

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