Home → Problems →

Ticket Bins throwing errors

• Edit

Sam Parnell

04 Nov, 2009 05:34 AM

All my ticket bins and all shared ticket bins are throwing errors.

1. 1 Posted by System on 04 Nov, 2009 05:59 AM

   

   An internal ticket was created for this discussion

   • Edit

2. 2 Posted by Will Duncan on 04 Nov, 2009 06:01 AM

   

   Hey sparnell,

   We've assigned a ticket for a developer to take a look as soon as possible. It appears to be an isolated issue without your bins.

   • Edit

3. 3 Posted by Antonio Salazar... on 04 Nov, 2009 09:05 AM

   

   Assuming that was isolated issue *with* your bins', I can confirm that it is not -- I am also seeing this issue with my own bins.

   • Edit

4. 4 Posted by Jon Kraft on 04 Nov, 2009 09:13 AM

   

   I can confirm that the same happens with us.

   • Edit

5. 5 Posted by Jon Kraft on 04 Nov, 2009 10:08 AM

   

   For anyone having this problem, you can emulate the ticket bin links by filtering through the URL, e.g. "/tickets?q=state%3Aopen&filter=" will give you all open tickets. All the filters and search field parameters work.

   • Edit

6. 6 Posted by Ian Richardson on 04 Nov, 2009 11:09 AM

   

   We're getting the same problem too. Any click on the ticket bins on the right (or the ticket bins in the Tickets drop-down) gives an error.

   • Edit

7. 7 Posted by Nicole on 04 Nov, 2009 02:36 PM

   

   We've bumped this up since and are working on a solution. Individual tickets are still accessible. Sorry for the inconvenience.

   Thanks for your patience,
   Nicole

   • Edit

8. 8 Posted by Rick on 04 Nov, 2009 02:42 PM

   

   Sorry about that, pushed a fix for a weird bug that wasn't caught in testing.

   • Edit

9. Rick closed this discussion on 04 Nov, 2009 02:42 PM.

10. Sam Parnell re-opened this discussion on 04 Nov, 2009 03:48 PM

11. 9 Posted by Sam Parnell on 04 Nov, 2009 03:48 PM

    

    Confirmed that this is now working for me.

    Thanks for the help,
    Sam

    • Edit

12. Nicole closed this discussion on 04 Nov, 2009 05:35 PM.

13. Antonio Salazar Cardozo re-opened this discussion on 04 Nov, 2009 05:39 PM

14. 10 Posted by Antonio Salazar... on 04 Nov, 2009 05:39 PM

    

    Likewise working here. Thanks!

    • Edit

15. 11 Posted by Ian Richardson on 04 Nov, 2009 05:41 PM

    

    -----Original Message-----
    From: Antonio Salazar Cardozo
    [mailto:[email blocked]]
    Sent: 04 November 2009 17:39
    To: Ian Richardson
    Subject: Re: Ticket Bins throwing errors [Problems]

    • Edit

16. Will Duncan closed this discussion on 04 Nov, 2009 05:55 PM.