tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/11684-unable-to-access-texturadesignlighthouseappcom-from-greek-ispLighthouse: Discussion 2014-04-07T18:16:54Ztag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-23T18:24:45Z2013-01-23T18:24:45ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Also, I'd like to note that I have no problem accessing <a href=
"http://help.lighthouseapp.com/">http://help.lighthouseapp.com/</a>,
while <a href=
"https://help.lighthouseapp.com/">https://help.lighthouseapp.com/</a>
has the same problem as <a href=
"https://texturadesign.lighthouseapp.com/">https://texturadesign.lighthouseapp.com/</a>.
So it's an SSL issues, but why being in Greece causes a
problem?</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-23T18:36:10Z2013-01-23T18:36:10ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>No, I take that back: I <em>can</em> access <a href=
"https://help.lighthouseapp.com/">https://help.lighthouseapp.com/</a>
(albeit with a certificate warning ("Server's certificate does not
match the URL"). I still can't get <a href=
"https://texturadesign.lighthouseapp.com/">https://texturadesign.lighthouseapp.com/</a>.</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-23T18:51:19Z2013-01-23T18:51:19ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Hi Quinn,</p>
<p>a few notes</p>
<ul>
<li>we don't respond to icmp pings</li>
<li>"help.lighthouseapp.com" is actually a separate app with a
different ip.</li>
</ul>
<p>good debugging, though!</p>
<p>Basically the problem is your ISP's routing setup is outdated
and it looks like it can't handle IP addresses ending in zero. In
the past we've solved this by having customers just contact their
isp or whoever's running their network.</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-23T19:41:03Z2013-01-23T19:41:03ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Thanks Courtenay</p>
<p>I've emailed our ISP and look forward to their reply:</p>
<p>----- Forwarded message from Quinn Comendant, 23 Jan 2013
21:39:54 ----- Subject: ADSL network routing<br>
Date: Wed, 23 Jan 2013 21:39:54 +0200<br>
From: Quinn Comendant<br>
To: <a href="mailto:noc@otenet.gr">noc@otenet.gr</a></p>
<p>Hello</p>
<p>We are an OTE ADSL customer in Oia, Thira. Our IP address is
85.73.199.255. We are having a problem which seems to be related to
network issues regarding IP addresses ending in "zero", such as
184.73.201.0. We are unable to access <a href=
"https://texturadesign.lighthouseapp.com/">https://texturadesign.lighthouseapp.com/</a>,
and the NOC at lighthouseapp.com claims this is a common problem
with some ISPs who have outdated routing setup. They suggest you
will be able to correct something so this will work for us? Please
let me know if this is possible. You may view the full support
transcript for this issue at <a href=
"http://help.lighthouseapp.com/discussions/problems/11684-unable-to-access-texturadesignlighthouseappcom-from-greek-isp">
http://help.lighthouseapp.com/discussions/problems/11684-unable-to-access-texturadesignlighthouseappcom-from-greek-isp</a>.</p>
<p>Thanks for your kind consideration,</p>
<p>Quinn Comendant</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T12:36:21Z2013-01-25T12:36:21ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Looks like this ticket is collecting comment spam.</p>
<p>Q</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T18:00:49Z2013-01-25T18:00:49ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Quinn,</p>
<p>I made this discussion private after the first spam comment.</p>
<p>Brandi</p></div>branditag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T19:25:18Z2013-01-25T19:25:18ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Can we keep it public please? I've sent links to our ISP - they
may be viewing it.<br>
Q</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T19:32:23Z2013-01-25T19:32:23ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>If you can provide me with the emails addresses of anyone you'd
like to have privileges, I can add them to the private discussion.
If you don't mind the (potential) spam, I can make it public once
more. Let me know.</p></div>branditag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T19:36:27Z2013-01-25T19:36:27ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Yes, just make it public. You guys need a captcha.</p>
<p>Q</p></div>Quinn Comendanttag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-25T19:39:33Z2013-01-25T19:39:33ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>We use captcha ;) It's public again.</p></div>branditag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-01-30T19:46:52Z2013-01-30T19:46:52ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>Hi Quinn,</p>
<p>Just following up to see if you were able to learn anything from
your ISP?</p>
<p>Best,<br>
Brandi</p></div>branditag:help.lighthouseapp.com,2008-09-20:Comment/241349142013-02-03T15:50:44Z2013-02-03T15:50:44ZUnable to access texturadesign.lighthouseapp.com from Greek ISP<div><p>I didn't receive a reply; didn't expect one from OTE. It's
Greece, after all. =\</p>
<p>Q</p></div>Quinn Comendant