can't sign in

Lacey Mehling's Avatar

Lacey Mehling

13 Oct, 2009 12:00 AM

I am having trouble signing in....I am pretty sure that I am using the right email and password, but it is saying that it is not registered.

  1. 1 Posted by Will Duncan on 13 Oct, 2009 12:23 AM

    Will Duncan's Avatar

    What is the profile email you are attempting to use? Also, what is the account url?

  2. 2 Posted by Lacey Mehling on 13 Oct, 2009 12:30 AM

    Lacey Mehling's Avatar
  3. 3 Posted by Mehling, Lacey on 13 Oct, 2009 12:34 AM

    Mehling, Lacey's Avatar

    [email blocked]
    https://access4h.lighthouseapp.com

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 12, 2009 8:24 PM
    To: Mehling, Lacey
    Subject: Re: can't sign in [Problems]

  4. 4 Posted by Will Duncan on 13 Oct, 2009 12:41 AM

    Will Duncan's Avatar

    [email blocked] has access to the access5d account. If you go to https://access4h.lighthouseapp.com/login and click the forgot password, it will send you a key which you can access your profile and reset your password. Give that a try and let us know if it's working.

  5. 5 Posted by Mehling, Lacey on 13 Oct, 2009 12:43 AM

    Mehling, Lacey's Avatar

    Can I change that email...I must have registered it wrong.

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 12, 2009 8:41 PM
    To: Mehling, Lacey
    Subject: Re: can't sign in [Problems]

  6. 6 Posted by Will Duncan on 13 Oct, 2009 12:46 AM

    Will Duncan's Avatar

    [email blocked] is the email address on file in the profile. I can update it for you. You would like it updated to [email blocked] ?

  7. 7 Posted by Mehling, Lacey on 13 Oct, 2009 12:48 AM

    Mehling, Lacey's Avatar

    Yes please, that would be great!

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 12, 2009 8:46 PM
    To: Mehling, Lacey
    Subject: Re: can't sign in [Problems]

  8. 8 Posted by Will Duncan on 13 Oct, 2009 12:49 AM

    Will Duncan's Avatar

    Updated. I also send a fresh activation email. It should be in your inbox by now.

  9. Nicole closed this discussion on 25 Nov, 2009 10:43 PM.

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