Ticket update help link in sidebar is also non-functional

Su's Avatar


11 Oct, 2009 04:17 AM

When viewing a ticket, there's a block in the sidebar on how to update it with an e-mail, and a help link pointing at http://www.lighthouseapp.com/help/how-do-i-send-emails-to-lighthouse which only fails and kicks you to the lighthouseapp.com homepage.

  1. 1 Posted by Su on 11 Oct, 2009 04:24 AM

    Su's Avatar

    (Since the original post that "also" refers to appears to have been swallowed by a black hole:)

    At the bottom of the ticket listing screen, there's a bit of text telling you you can create tickets via e-mail, with an address and a help link that points at: http://help.lighthouseapp.com/faqs/ticket-workflow/emailing-tickets...

    1. That FAQ seems to no longer exist: http://help.lighthouseapp.com/faqs/ticket-workflow [1]
    2. Instead, you're silently kicked to the login screen: http://help.lighthouseapp.com/login (not the main http://help.lighthouseapp.com/ )
    3. ...where the top nav shows you as already logged in
    4. ...and there's also an alert box /telling/ you you're already logged in
    5. ...but presents you with the login form, regardless.
    6. If you're as confused as I was and try to log in with the form anyway, you get an error message telling you the system "Couldn't log you in as '[the account you're already logged in as]'"

    Which is weird.

    If you just ignore the form altogether, you really /are/ logged in and can get around, but because there's a silent redirect to that form, you get the impression it's /you/ doing something wrong and not that the document you were pointed at isn't even there.

    [1] It appears to have been replaced with: http://help.lighthouseapp.com/faqs/getting-started/how-do-i-send-ti...

  2. 2 Posted by Will Duncan on 11 Oct, 2009 04:52 AM

    Will Duncan's Avatar

    Looks like someone forgot to update some links. We'll get that corrected shortly. Sorry about the confusion.

  3. Nicole closed this discussion on 25 Nov, 2009 11:04 PM.

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