Log in

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phudson

05 Oct, 2009 07:23 PM

Hi, I just joined Lighthouse by creating a user name and password, but when I try to Log on, it gives me an oops for incorrect info. I'm positive I'm typing in what I registered as...

Please help! Thanks!

  1. 1 Posted by Will Duncan on 05 Oct, 2009 08:05 PM

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    What is the email address you registered with?

  2. 2 Posted by phudson on 05 Oct, 2009 08:13 PM

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  3. 3 Posted by Will Duncan on 05 Oct, 2009 08:25 PM

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    We apologize about the issues.

    I'm not currently seeing a profile under that email address though. Did you receive an activation email? Are you trying to to open a new Lighthouse Account, accept an invitation or just comment on an open source project?

  4. 4 Posted by phudson on 05 Oct, 2009 08:29 PM

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    Will,

    I filled out the form and submitted it for a new account, and it sent me an e-mail that said,

    Hey there,

    Thanks for creating an account on http://help.lighthouseapp.com/ !

    We'd like to ask you to confirm your account by visiting the URL below.
    This helps us make sure that you own this email address ([email blocked]).

      http://help.lighthouseapp.com/activate/30873617931a421aa1245392844948bb07509073

    Thanks!
    http://help.lighthouseapp.com/

    I responded to the link and it said all was good to go, but I never received another e-mail. Hope this helps you in solving this issue.

    Thanks,

    Pat

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 05, 2009 3:25 PM
    To: Hudson, Pat
    Subject: Re: Log in [Problems]

  5. 5 Posted by Will Duncan on 05 Oct, 2009 08:38 PM

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    help.lighthouseapp.com should be a blocked domain, that's the URL for our support.

    It probably failed to give the notification of that. Try registering fresh with a unique url. The account profile was not created though.

  6. 6 Posted by phudson on 05 Oct, 2009 08:40 PM

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    Would you please send me the appropriate link, as the invitation I received only allowed me to login, not create a new acct.

    Thanks!

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 05, 2009 3:39 PM
    To: Hudson, Pat
    Subject: [BULK] Re: Log in [Problems]
    Importance: Low

  7. 7 Posted by Will Duncan on 05 Oct, 2009 08:41 PM

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    http://lighthouseapp.com/signup should be what you are looking for. Unless you are just trying to comment on a different Lighthouse account.

  8. 8 Posted by phudson on 05 Oct, 2009 08:42 PM

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    Thanks, this should be what I need. Hopefully it will work this time!

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 05, 2009 3:42 PM
    To: Hudson, Pat
    Subject: Re: Log in [Problems]

  9. 9 Posted by Will Duncan on 05 Oct, 2009 08:48 PM

    Will Duncan's Avatar

    Let us know if you have any further questions. It should work fine from here out though. We'll take a look at how it got mixed up though.

  10. 10 Posted by phudson on 05 Oct, 2009 08:49 PM

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    Thanks!

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 05, 2009 3:49 PM
    To: Hudson, Pat
    Subject: Re: Log in [Problems]

  11. 11 Posted by phudson on 06 Oct, 2009 10:32 PM

    phudson's Avatar

    Will,

    I'm still trying to get this ball rolling. I'm trying to accept an invitation to join the group at http://theresonategroup.lighthouseapp.com/invitations/ba66e1f70fe831676624fca1dc532bc77e33bac8
    However, now that I created my account yesterday, it won't let me use my e-mail address for this group. Is there a way you can delete my individual account and let me use this one? This will be of help as I doubt I'll use my individual account in the future. Please advise.

    Thanks for your help!

    Pat

    -----Original Message-----
    From: Will [mailto:[email blocked]]
    Sent: Monday, October 05, 2009 3:49 PM
    To: Hudson, Pat
    Subject: Re: Log in [Problems]

  12. 12 Posted by Will Duncan on 10 Oct, 2009 12:34 AM

    Will Duncan's Avatar

    It looks like we've managed to split this into two discussions. Lets continue this over at http://help.lighthouseapp.com/discussions/email/703-help-please

  13. Will Duncan closed this discussion on 10 Oct, 2009 12:34 AM.

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