Editing Ticket isn't updating it.

iuri's Avatar


28 Aug, 2009 05:39 PM

I'm editing a ticket, clicking the Update button, it says "sucessfully updated", but its DIDN'T updated it...

And if i click Edit Ticket again, it shows the update i've made.... (but only on 'edit mode').

  1. 1 Posted by iuri on 28 Aug, 2009 05:56 PM

    iuri's Avatar

    Another strange thing that happens: clicking EDIT TICKET, shows also the "TITLE" field, which never really updates this way. You need to click 'Change Title' on the end of the page (url: .../ticketNumber#ticket-title)

  2. 2 Posted by Will Duncan on 29 Aug, 2009 06:56 AM

    Will Duncan's Avatar

    Yeah, we've confirmed the issue and hope to have it fixed in the next update. Sorry about that.

  3. 3 Posted by System on 29 Aug, 2009 06:57 AM

    System's Avatar

    This discussion was assigned to Rick, on ticket 522.

  4. 4 Posted by Emmett on 29 Aug, 2009 01:43 PM

    Emmett's Avatar

    We've been editing ticket comments for over 6 months and depend on it quite a lot. As far as I can remember this problem only began happening mid last week.

    When it's fixed, I hope our edited ticket comments are displayed, and not reverted to the old "frozen" comments.

  5. 5 Posted by Will Duncan on 29 Aug, 2009 02:49 PM

    Will Duncan's Avatar

    The edited comments will be displayed when it's fixed. That data is saved in the field, it's the caching side of the front end that isn't displaying the edited data.

  6. 6 Posted by Emmett on 29 Aug, 2009 02:51 PM

    Emmett's Avatar

    Cool. Thanks!

  7. Nicole closed this discussion on 08 Dec, 2009 12:23 AM.

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