Shared ticket bin not resolving "responsible:me" correctly for ticket count.

Dan Dean's Avatar

Dan Dean

27 Jul, 2009 10:56 PM

I've created a shared ticket bin called "My Open Tickets" with this query:

responsible:me state:open

When clicked by anybody working on my project, they are brought to a page listing all of their open tickets. BUT, in the sidebar under the Shared Ticket Bins heading, the ticket count next to "My Open Tickets" shows the ticket count for my user, not theirs.

It took us a while to figure this out. Thanks for listening!

  1. 1 Posted by Rick on 28 Jul, 2009 12:01 AM

    Rick's Avatar

    Thanks for the detailed report of this bug. It's a known issue but hard to solve due to the way counter caches are stored.

  2. 2 Posted by System on 28 Jul, 2009 12:05 AM

    System's Avatar

    This discussion was assigned to ticket 200.

  3. 3 Posted by Rick on 29 Oct, 2009 05:31 PM

    Rick's Avatar

    We went through a few different caching scenarios for this and settled on one that works and treats the database nicely. You shouldn't be seeing this problem anymore.

  4. Rick closed this discussion on 29 Oct, 2009 05:31 PM.

  5. Dan Dean re-opened this discussion on 29 Oct, 2009 06:01 PM

  6. 4 Posted by Dan Dean on 29 Oct, 2009 06:01 PM

    Dan Dean's Avatar

    Wonderful! Thank you!

    BTW, we're loving lighthouse. It's so much less cumbersome than the previous issue tracking solutions we've tried. Awesome.

  7. Rick closed this discussion on 29 Oct, 2009 06:39 PM.

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