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Newline Issues in Ticket Body

Jason Palmer's Avatar

Jason Palmer

23 May, 2009 01:53 AM

Hello,

I have been struggling all afternoon trying to get newlines to show up properly in the body of a ticket submitted via the API. I have a simple form that people can fill out that submits a ticket to Lighthouse via the API. One of the form fields is a textarea, and newlines from that show up great...

However, when I try to add my own lines of text to the body it is ALWAYS written on a single line no matter if I use "\n" or "\r\n".

Any ideas about what I could do to fix this? I've tried everything...

  1. 1 Posted by Jason Palmer on 23 May, 2009 01:54 AM

    Jason Palmer's Avatar

    As a side note, I am using PHP and CURL to utilize the API.

    Thanks in advance.

  2. 2 Posted by Jason Palmer on 23 May, 2009 01:56 AM

    Jason Palmer's Avatar

    Here is the sample of code that is having the issue..

        //Pre-pend submittors information to the body
    $body_html_prepend = "Submission Details\r\n";
    $body_html_prepend .= "Name: " . $data['name'] . "\r\n";
    //$body_html_prepend .= "Email: " . $data['email'] . "\r\n";
    $body_html_prepend .= "Company: " . $data['company'] . "\r\n\r\n";

    $project_id = $data['product']; 

    $html_body = $body_html_prepend . $data['body'];

    $title = $data['subject'];
    $state = 'new';
    $notify_all = 1;

    $lighthouse_xml = "
        <?xml version=\"1.0\" encoding=\"UTF-8\"?>
        <ticket>
          <body>$html_body</body>
          <body-html>$html_body</body-html>
          <project-id type=\"integer\">$project_id</project-id>
          <state>$state</state>
          <title>$title</title>
          <notify-all>$notify_all</notify-all>
        </ticket>
    ";

  3. 3 Posted by Rick on 23 May, 2009 08:48 PM

    Rick's Avatar

    We're using markdown, so you'll have to add two spaces to the end of lines to keep the linespace. Or, you can use the @@@ code sections:

    //Pre-pend submittors information to the body
$body_html_prepend = "Submission Details  \r\n";
$body_html_prepend .= "Name: " . $data['name'] . "  \r\n";
//$body_html_prepend .= "Email: " . $data['email'] . "  \r\n";
$body_html_prepend .= "Company: " . $data['company'] . "\r\n\r\n";

    or:

    //Pre-pend submittors information to the body
$body_html_prepend = "@@@\r\nSubmission Details\r\n";
$body_html_prepend .= "Name: " . $data['name'] . "\r\n";
//$body_html_prepend .= "Email: " . $data['email'] . "\r\n";
$body_html_prepend .= "Company: " . $data['company'] . "\r\n@@@\r\n\r\n";

    Also, don't bother setting body-html, that's automatically created by lighthouse.

  4. 4 Posted by Jason Palmer on 23 May, 2009 10:20 PM

    Jason Palmer's Avatar

    Thanks I'll give this a shot!

    On May 23, 2009, at 4:39 PM, "Lighthouse Support"[email blocked] > wrote:

  5. 5 Posted by Jason Palmer on 24 May, 2009 01:11 AM

    Jason Palmer's Avatar

    Thanks for the info.

    This solved the problem with the API, however I'm noticing that the notification emails that are sent out contain the characters that denote a code section. This really isn't a show-stopper though, but it'd be nice if those characters weren't included in the outgoing email. If we decide to use more formatting in the future that could become problematic.

    Thanks

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