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Email integration script

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JT

05 May, 2009 03:03 PM

I've been working on a Python script that uses the Lighthouse API to create a more powerful email integration system. (I realize Tender has email integration but using Lighthouse alone seemed to be the better choice for my company). I'm happy to share the code --- is there a central place for sharing work that uses the API?

1. 1 Posted by Will Duncan on 05 May, 2009 07:05 PM

   

   most users post their code to GitHub (http://github.com) but we'll be adding a shared/api/tools area to the new website when it is finished.

   What exactly does your code do that's different from the current email system in Lighthouse?

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2. 2 Posted by JT on 05 May, 2009 07:49 PM

   

   It scans an IMAP account for messages (from anyone, as in a help desk situation, unlike Lighthouse but I guess like Tender) and creates tickets from them, or if the message is in reply to an email that has already created a ticket it adds the message to the ticket. It also scans for in-line commands to change ticket status, tags, etc., as with Lighthouse.

   Josh

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3. 3 Posted by Will Duncan on 16 May, 2009 09:14 AM

   

   Well, let us know when you put the code/app up somewhere. We'd be more than happy to plug it and feature it on the new website when that is finished.

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4. Will Duncan closed this discussion on 16 May, 2009 09:14 AM.

5. JT re-opened this discussion on 19 May, 2009 10:09 PM

6. 4 Posted by JT on 19 May, 2009 10:09 PM

   

   Now here: http://razor.occams.info/code/lighthouse_imap.xpd

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7. 5 Posted by Will Duncan on 19 May, 2009 11:03 PM

   

   Very cool. We'll post it up somewhere on the new site when it's done. Probably in the next 2-4 weeks.

   We always love to see nifty 3rd party tools.

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8. Will Duncan closed this discussion on 19 May, 2009 11:03 PM.