API rate limit?

John's Avatar


14 Jan, 2009 12:45 PM

There seems to be an rate limit on API requests - we have to put a 0.2 second delay between our requests to avoid errors. Having a rate limit is perfectly understandable, but is there some documentation of the rate limit to help us avoid or work around errors?

We're using this to update a wall monitor that shows everyone's open tickets, which makes a bunch of API requests once per minute.

  1. 1 Posted by rick on 14 Jan, 2009 05:32 PM

    rick's Avatar

    Not a self-imposed limit. We may have to add throttling though if people are going to pound on the api mercilessly.

    Also, we're experimenting with callback handlers that post back json updates to a url when the event feed updates. This would be more efficient for us both I think. It's not a documented API call, and we may add limits to the # of callback handlers based on your plan in the near future.

  2. brandi closed this discussion on 29 Jun, 2012 10:05 PM.

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