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Update Ticket Comment

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Omar

03 May, 2012 04:04 PM

Hi,

I want an example of how to update a ticket comment using the API.

I already know that updating a ticket body adds a new comment, but don't know how to update it.

Thanks.

1. 1 Posted by Nicole on 03 May, 2012 04:14 PM

   

   Omar -

   Have you taken a look at our API docs? You can get examples of updating a ticket from there.

   Are you talking about editing an existing ticket body/comment?

   Thanks,
   Nicole

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2. 2 Posted by Omar on 03 May, 2012 05:30 PM

   

   Yes, I wish to edit an existing ticket comment.

   Thanks for answering.

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3. 3 Posted by Nicole on 04 May, 2012 06:34 PM

   

   Omar -

   Every ticket update creates a new ticket version, accessible as the API resource projects/X/tickets/X/versions. Updating a ticket version
   will update a ticket comment in-place. Ticket versions are the same thing as comments. The ticket body is the body of the first ticket version.

   Let me know if this doesn't make sense.

   Thanks,
   Nicole

   • Edit

4. Nicole closed this discussion on 04 May, 2012 06:34 PM.

5. omarjavier15 re-opened this discussion on 04 May, 2012 07:09 PM

6. 4 Posted by omarjavier15 on 04 May, 2012 07:09 PM

   

   Ok, you confirmed what I was thinking.

   Thanks a lot Nicole.

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7. Nicole closed this discussion on 04 May, 2012 07:31 PM.