Home → API Developers →

Change Ticket Notifications

• Edit

Kyle Richter

13 Jun, 2011 06:54 PM

There doesn't appear to be a way to change the user notifications for a ticket. Am I missing something in the documentation or are there plans to add this feature in the future?

Thanks!

1. 1 Posted by Will Duncan on 13 Jun, 2011 11:45 PM

   

   Hey Kyle. What do you mean exactly? What are you trying to change about the notifications?

   • Edit

2. 2 Posted by Kyle Richter on 13 Jun, 2011 11:47 PM

   

   Via the website portal we have access to add additional members of a project to be notified when a ticket is updated. There doesn't seem to be a way to control who is on this list via the API.

   • Edit

3. 3 Posted by Nicole on 22 Jun, 2011 04:44 PM

   

   Kyle -

   This isn't currently part of the API. I've created a development ticket and we'll update this discussion when we have more information to share on the status.

   Thanks,
   Nicole

   • Edit

4. 4 Posted by Kyle Richter on 08 Oct, 2011 06:07 PM

   

   Hi Nicole, any word on this functionality yet?

   • Edit

5. 5 Posted by Nicole on 10 Oct, 2011 04:35 PM

   

   Kyle -

   None yet. We'll update this discussion when it's in active development. We usually only schedule out two weeks in advance.

   Thanks for your patience,
   Nicole

   • Edit

6. 6 Posted by Kyle Richter on 01 Mar, 2012 06:57 PM

   

   Is this item still being considered for a future API version?

   • Edit

7. 7 Posted by Hobson on 01 Mar, 2012 08:46 PM

   

   Hi Kyle,

   Sorry for the delay, we've been making lots of improvements lately in Lighthouse and we're having trouble closing the loop on some issues... but the good news this was fixed! It should be possible to specify the ticket watchers by user ID, using the API. You can accomplish this by including a value named "multiple_watchers" in the ticket payload that contains an array of user IDs. If you just want to notify everyone you can also pass "notify_all" with a true value in the ticket payload. In the absence of either of these, the subscribed users should be notified. If you have questions or need clarification let me know.

   Regards,

   -hobson

   • Edit

8. 8 Posted by Kyle Richter on 01 Mar, 2012 08:49 PM

   

   Thanks this is great news!

   Kyle Richter
   Dragon Forged Software

   • Edit

9. Nicole closed this discussion on 01 Mar, 2012 08:54 PM.