Ticket comments through API
I can not find a way to create (or read/update for that matter) comments under specific tickets.
The messages section seems to have a way to manipulate the comments under messages through the API but tickets don't seem to have one.
Am I missing something?
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1 Posted by Nicole on 22 Mar, 2011 02:47 PM
I believe this discussion is similar to what you are also asking to do.
Let us know if that doesn't cover what you are trying to do.
Thanks,
Nicole
2 Posted by Antti Vähäkotam... on 22 Mar, 2011 03:36 PM
Hi Nicole,
Unfortunately the discussion you linked to offers a solution to update tickets.
I am talking about comments under the tickets. To me it seems that the ticket API does not have an endpoint for managing Ticket comments.
3 Posted by Antti Vähäkotam... on 22 Mar, 2011 03:49 PM
Actually you were correct and the ticket you linked to does affect the portion of the system that I am referring to. The terminology here is just confusing as It seems that in your terminology the comments attached to tickets are in fact new versions of the ticket with a possible comment attached - not "comments" at all.
This data layout is kind of hard to figure out while reading the API documentation as it does not give any example of the contents of the old versions.
Would it be possible to add some example content information for "versions > version" elements to the "Get Ticket" API definition?
Also would it be possible to add to the API documentation the answer you can find under the discussion you linked to? It now lacks "Update Ticket Version" -paragraph completely.
Nicole closed this discussion on 15 Apr, 2011 07:11 PM.