Import multiple tickets at once
I have been trying to import a list of our existing tickets into
lighthouse since we just migrated today. I have an xml file with
all our tickets, and I have tried to post the list to
/projects/#{project_id}/tickets.xml as the API documentation
specifies. Unfortunately, it only seems to work when I am posting 1
ticket at a time.
Am I doing this wrong? Am I not able to post an actual xml file with hundreds of tickets at once?
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1 Posted by Hobson on 02 Mar, 2011 06:18 PM
Hi Adam,
The Lighthouse API only supports creating a single ticket per POST. This is mostly related to the issue of error reporting. The API is for software integration, and it's much easier to properly handle validation and exceptions downstream when you're posting tickets one at a time.
Hope this helps,
-hobson
Hobson closed this discussion on 02 Mar, 2011 06:18 PM.