Home → API Developers →

Set ticket priority through API

Admin Functions

• Remove

Kyle

28 Mar, 2010 03:57 PM

According to the docs, it doesn't look like you can set priority when creating a new ticket. Is there any way to enable this?

We really need to be able to automatically set priority with our app, and it seems silly to issue an UPDATE immediately after creating a ticket. I've also noticed Lighthouse Keeper doesn't allow changing priorities (perhaps for the same reason?)

1. Support Staff 2 Posted by Nicole on 07 Apr, 2010 06:10 PM

   

   Kyle -

   Thanks for the suggestion. You're correct it's not possible right now, but I've added it to our request list for API improvements.

   Thanks,
   Nicole

   Admin Functions

   • Echo
   • Remove

2. 3 Posted by grant (at 1bog) on 03 Jun, 2010 08:42 PM

   

   Would love to see this implemented!

   Admin Functions

   • Split
   • Remove

3. Nicole closed this discussion on 02 Jul, 2012 08:53 PM.

Comments are currently closed for this discussion. You can start a new one.