tag:help.lighthouseapp.com,2008-09-20:/discussions/api-developers/106-request-listtickets-to-contain-child-ticketsLighthouse: Discussion 2011-04-07T05:35:53Ztag:help.lighthouseapp.com,2008-09-20:Comment/2497112009-07-15T12:10:29Z2009-07-15T12:10:29ZRequest: ListTickets to contain child tickets<div><p>Good Afternoon.</p>
<p>I want to pull out all of the tickets which have been updated
within a specific time period from our lighthouse projects. I can
do this by using "updated:" with a combination of since: and
before:. However, while each ticket has a updated-at property so I
know it's been updated within the time period, I need to get to the
content of the tickets which were added. Using "created:" yields
the same results.</p>
<p>Currently, I'll need to get the ticket ID from each ticket, and
request the tickets individually to get the children tickets. This
could become quite server intensive, as it could be run for upwards
for 100 tickets at a time. (Weekly processing).</p>
<p>If the child tickets could be returned when running listTickets
too, it'd save me a lot of time and server requests.</p>
<p>Thanks, Michael</p></div>michaeltag:help.lighthouseapp.com,2008-09-20:Comment/2497112009-07-15T16:17:04Z2009-07-15T16:17:04ZRequest: ListTickets to contain child tickets<div><p>Doing this would also be very server intensive. One thing you
can do is just read the atom feed for new tickets. Each update is
in chronological order and contains the title and body of the
updated ticket.</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/2497112009-07-15T16:48:07Z2009-07-15T16:48:07ZRequest: ListTickets to contain child tickets<div><p>I'd not seen the RSS feeds. Thanks for pointing them out</p></div>michaeltag:help.lighthouseapp.com,2008-09-20:Comment/2497112009-07-15T16:49:47Z2009-07-15T16:49:47ZRequest: ListTickets to contain child tickets<div><p>Not a problem. Let me know how that works out.</p>
<p>Also, we're coming up with a generic solution for webhooks if
you<br>
prefer the data to be near-realtime. It's something we've been
using<br>
for several months and are preparing to fully document and add the
UI elements to Lighthouse.</p></div>Rick