Request: ListTickets to contain child tickets
Good Afternoon.
I want to pull out all of the tickets which have been updated within a specific time period from our lighthouse projects. I can do this by using "updated:" with a combination of since: and before:. However, while each ticket has a updated-at property so I know it's been updated within the time period, I need to get to the content of the tickets which were added. Using "created:" yields the same results.
Currently, I'll need to get the ticket ID from each ticket, and request the tickets individually to get the children tickets. This could become quite server intensive, as it could be run for upwards for 100 tickets at a time. (Weekly processing).
If the child tickets could be returned when running listTickets too, it'd save me a lot of time and server requests.
Thanks, Michael
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1 Posted by Rick on 15 Jul, 2009 04:17 PM
Doing this would also be very server intensive. One thing you can do is just read the atom feed for new tickets. Each update is in chronological order and contains the title and body of the updated ticket.
2 Posted by michael on 15 Jul, 2009 04:48 PM
I'd not seen the RSS feeds. Thanks for pointing them out
3 Posted by Rick on 15 Jul, 2009 04:49 PM
Not a problem. Let me know how that works out.
Also, we're coming up with a generic solution for webhooks if you
prefer the data to be near-realtime. It's something we've been using
for several months and are preparing to fully document and add the UI
elements to Lighthouse.